General terms and conditions
So that we can also continue to operate to your full satisfaction, we have compiled some useful information for you on this page.
General terms and conditions (GTC) valid from 1 January 2008
Purpose and application of the terms and conditions
The present general terms and conditions (hereinafter referred to as GTC) govern the relationship between FocusControl (hereinafter referred to as FocusControl) and the customer (hereinafter referred to as customer). These terms and conditions are part of every contract between FocusControl and the customer.
The prices in our offers and order confirmations are generally binding. Mistakes and technical changes are however reserved.
We deliver to Switzerland. Other countries upon request.
Delivery and shipping
Available ex-stock items are shipped usually within 2 working days. Delivery delays constitute no claim for damages or a right of withdrawal from the contract. Deliveries or shipping take place at the expense and risk of the customer.
On the order by the customer unless otherwise specified, so FocusControl reserves, perform either complete or partial deliveries. Shipping will be charged only once per order, usually.
Prices / payment / reservation of proprietary rights
Our prices are net in Swiss francs including VAT payments by invoice and Swiss francs in Swiss have prepayment to be made. Invoices are payable within 10 days from date of invoice. Discounts are excluded. In case of delayed payment, a common bank interest will be charged.
The delivered goods remain up to complete payment in the property of the FocusControl.
The programming and configuration effort of the plant, thus the intellectual property, belongs to the company FocusControl until the time when the invoice was paid.
The legal action is excluded.
Value added tax
Our VAT number, refer to the imprint. Our prices are inclusive of VAT For orders outside of Switzerland, prices less Swiss VAT displayed to the customer and be charged. The VAT in the country of destination as well as customs and import costs are a matter for the receiver.
FocusControl provides only brand-new products in original brand quality. For the desired purpose fulfilment of certain products or their functionality, FocusControl assumes no warranty or liability. Any claims of the customer are limited to the extent of the manufacturer’s warranty.
Unless otherwise noted, FocusControl grants a warranty of 24 months from date of purchase on all articles. Always the manufacturer’s warranty applies to articles with a longer warranty period the warranty period.
Within the FocusControl FocusControl reserves guarantee period to repair that, articles no longer or are no longer available to hand over an equivalent replacement for the remuneration of the warranty claims. The replacement or Exchange article entitle to any extension of the warranty period. For any change of the products, the warranty period from the initial date of purchase remains binding.
Otherwise warranty provisions, as for example on the packaging, are country-specific declared by the manufacturer. This warranty may not be used and not be treated compared to FocusControl.
For direct or indirect damage as well as loss defects, malfunctions or misused any liability is excluded from FocusControl.
Software products the customer license compliance is responsible for.
Notice of defects / returns
Technical problems, you should first read the instructions for use provided in written or electronic form.
Complaints and returns must be made within 10 days of receipt in writing. The return is done on their own account and risk.
In case of defects within the warranty period the customer must return immediately customer service department the product with the original proof of purchase and a detailed description of the defects after taking notice of the defect on the FocusControl. The product in its original packaging or in perfect packaging at the FocusControl must arrive at submission.
Basically the following articles may not return:
Products which have not been bought at FocusControl
Software and licenses
The customer data will be collected according to the regulations of the Swiss data protection act, processed, and used. The customer data will be used only within the FocusControl and will not be disclosed to third parties.
Court of jurisdiction
All obligations are subject to Swiss law. Place of fulfilment and exclusive place of jurisdiction is Liestal BL, Switzerland.
We are not responsible for the content of any partner sites and accordingly also not liable, whose provisions apply.
Fullest extent permitted by law, we assume no liability resulting from improper handling or use, for products sold by us. The statutory provisions in accordance with the Swiss Code of obligations (OR) shall apply.